Terms of Service

1. Introduction

SiteWala.in (“hum,” “hamara,” ya “SiteWala”) mein aapka swagat hai! Yeh Terms of Service (“Terms”) aapke aur SiteWala ke beech ka legal agreement hai.

Simple language mein: Hamari service use karne se pehle yeh terms padhein. Service use karna matlab aap in terms se agree karte hain.

2. Terms Accept Karna

Hamari website ya services use karke aap confirm karte hain ki:

• Aap kam se kam 18 saal ke hain
• Aapko legal contracts sign karne ka adhikar hai
• Aap in Terms ko samajhte hain aur accept karte hain
• Aap hamari Privacy Policy se bhi agree karte hain

Agar aap kisi business ke liye sign up kar rahe hain, toh aap confirm karte hain ki aapko us business ki taraf se yeh karne ka authority hai.

3. Hamari Service

SiteWala ek AI-powered website builder hai jo Indian small businesses ke liye professional websites banata hai. Hamari service mein shamil hai:

• Website creation aur hosting
• Custom domain connection
• Content management
• Basic SEO optimization
• WhatsApp aur Google Maps integration
• Technical support

Hum apni service ko improve karne ke liye features add ya modify kar sakte hain. Major changes ke baare mein hum aapko inform karenge.

4. Account Registration

Account create karte waqt aap agree karte hain ki:

• Accurate aur complete information provide karenge
• Apna password secure rakhenge
• Account activity ke liye responsible honge
• Unauthorized access turant report karenge
• Ek person ek hi account rakhega

Hum right reserve karte hain accounts suspend ya terminate karne ka agar Terms violate hoti hain.

5. Aapki Responsibilities

Aap agree karte hain ki aap NAHI karenge:

• Illegal content upload ya publish
• Copyrighted material bina permission ke use
• Defamatory, obscene, ya harmful content share
• Malware ya viruses distribute
• Hamari systems hack ya disrupt karne ki koshish
• Spam ya unsolicited messages bhejne ke liye use
• Fake businesses ya misleading information
• Third-party rights violate

Aap jo content upload karte hain uski responsibility aapki hai. Hum inappropriate content remove kar sakte hain.

6. Intellectual Property

7. Payment Terms

8. Cancellation aur Refunds

Detailed refund policy ke liye Refund Policy dekhein.

9. Service Availability

Hum 99.9% uptime ka target rakhte hain, lekin guarantee nahi de sakte ki service hamesha available rahegi. Service unavailable ho sakti hai:

• Scheduled maintenance ke dauran
• Technical issues ki wajah se
• Third-party service outages
• Force majeure events (natural disasters, etc.)

Planned maintenance ke baare mein hum advance notice dene ki koshish karenge.

10. Limitation of Liability

Maximum extent permitted by law ke under:

• Service “AS IS” aur “AS AVAILABLE” basis par provide hoti hai
• Hum indirect, incidental, ya consequential damages ke liye liable nahi hain
• Hamari total liability aapke paid fees se zyada nahi hogi (last 12 months)
• Data loss ke liye hum responsible nahi hain (regular backups rakhein)

Yeh limitations apply hoti hain chahe hum potential damages ke baare mein informed the ya nahi.

11. Indemnification

Aap agree karte hain ki SiteWala aur uske employees, directors, agents ko defend, indemnify, aur hold harmless karenge against any claims, damages, losses arising from:

• Aapka service use
• In Terms ka violation
• Third-party rights ka violation
• Aapka uploaded content

12. Termination

Aap terminate kar sakte hain: Kisi bhi waqt account delete karke ya service cancel karke.

Hum terminate kar sakte hain: Agar aap Terms violate karte hain, illegal activity karte hain, ya payment default karte hain.

Termination ke baad:

• Aapka data 30 din tak available rahega download ke liye
• Uske baad permanently delete ho jayega
• Pending payments due rahenge

13. Governing Law

Yeh Terms Indian law ke under govern hoti hain. Koi bhi dispute Indian courts mein resolve hoga, specifically courts in Bengaluru, Karnataka.

Applicable Indian laws include:

• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Digital Personal Data Protection Act, 2023
• Indian Contract Act, 1872

14. Dispute Resolution

Koi dispute hone par:

1. Step 1: Pehle humein hellositewala@gmail.com par contact karein
2. Step 2: 30 din mein amicable resolution ki koshish karenge
3. Step 3: Resolve na ho toh arbitration (Arbitration and Conciliation Act, 1996)
4. Step 4: Arbitration Bengaluru mein English language mein hogi

15. Terms Mein Changes

Hum in Terms ko update kar sakte hain. Changes ke baare mein:

• Website par updated Terms post karenge
• Major changes ke liye email notification
• “Last updated” date change hogi
• Changes ke baad service use karna = acceptance

16. Miscellaneous

• Entire Agreement: Yeh Terms puri agreement hai aapke aur SiteWala ke beech
• Severability: Agar koi provision invalid hai, baaki Terms valid rahenge
• No Waiver: Kisi right enforce na karna waiver nahi hai
• Assignment: Aap apne rights transfer nahi kar sakte; hum kar sakte hain

17. Contact Us

In Terms ke baare mein koi sawal hai?