Privacy Policy

1. Introduction

SiteWala.in (“hum,” “hamara,” ya “SiteWala”) mein hum aapki privacy ko seriously lete hain. Yeh Privacy Policy explain karti hai ki hum aapka data kaise collect, use, aur protect karte hain — Digital Personal Data Protection (DPDP) Act, 2023 ke compliance mein.

Simple language mein: Hum sirf wahi data lete hain jo zaroori hai, aur aapki permission ke bina kuch nahi karte.

2. Explicit Consent (Aapki Marzi)

DPDP Act 2023 ke under, hum aapka data sirf aapki explicit consent ke baad hi collect karte hain. Iska matlab:

• Waitlist join karte waqt aap actively checkbox tick karte hain
• Hum kabhi pre-checked boxes use nahi karte
• Aap kisi bhi time apna consent withdraw kar sakte hain
• Bina consent ke hum aapka data process nahi karenge

3. Kya Data Collect Karte Hain (What We Collect)

4. Kyun Collect Karte Hain (Purpose of Collection)

Hum aapka data sirf in specific purposes ke liye use karte hain:

• Website Creation: Aapki professional website banana
• Communication: Service updates, support, aur important notifications
• Customer Support: Aapke queries solve karna
• Service Improvement: Better experience provide karna
• Legal Compliance: Indian laws follow karna
• Marketing: Promotional emails (sirf aapki consent se)

5. Legal Basis (Kanuni Adhaar)

Hum aapka data process karte hain Digital Personal Data Protection Act, 2023 (DPDP Act) ke under. Hamara legal basis hai:

• User Consent: Aapne actively consent diya hai
• Contractual Necessity: Website service provide karne ke liye zaroori
• Legal Obligations: Indian law ke compliance ke liye
• Legitimate Interests: Service improve karne ke liye (aapke rights ko dhyan mein rakhte hue)

6. Data Kaise Store Karte Hain (Storage & Security)

Aapka data secure hai. Hum use karte hain:

• Supabase: Enterprise-grade PostgreSQL database with encryption at rest
• SSL/TLS Encryption: Data transit mein encrypted
• Access Controls: Sirf authorized team members ko access
• Regular Backups: Data loss se protection
• Indian Data Protection Standards: DPDP Act compliance

Note: Data primarily Indian servers par store hota hai. Kuch third-party services global servers use kar sakti hain, lekin appropriate safeguards ke saath.

7. Data Kitne Time Tak Rakhte Hain (Retention Period)

• Active Accounts: Jab tak aap service use kar rahe hain
• After Cancellation: Service cancellation ke baad 1 saal tak (legal/accounting purposes ke liye)
• Waitlist Emails: Jab tak aap unsubscribe nahi karte
• Support Tickets: Resolution ke baad 2 saal

Retention period khatam hone ke baad, aapka data securely delete ya anonymize kar diya jata hai.

8. Aapke Rights (DPDP Act ke Under)

DPDP Act 2023 ke under aapko yeh rights milte hain:

9. Apne Rights Kaise Use Karein

Apne rights exercise karne ke liye hamein contact karein:

Hum 30 din ke andar aapki request process karenge. Kuch cases mein additional verification maang sakte hain.

10. Cookies aur Tracking

Hum cookies use karte hain aapka experience better banane ke liye:

Cookies Reject Kaise Karein:

• Browser settings mein cookies disable karein
• Hamara cookie consent banner mein “Reject” click karein
• Note: Kuch features properly kaam nahi kar sakti cookies ke bina

11. Third-Party Services

Hum in third-party services ke saath limited data share karte hain:

In services ki apni privacy policies hain. Hum recommend karte hain ki aap unhe bhi padhen.

12. Data Breach Notification

Agar kabhi data breach hota hai jo aapke personal data ko affect karta hai:

• Hum aapko 72 hours ke andar email aur/ya SMS se notify karenge
• Breach ki nature aur affected data batayenge
• Jo steps hum le rahe hain woh explain karenge
• Aapko kya precautions leni chahiye woh recommend karenge
• Data Protection Board of India ko bhi notify karenge (agar required)

13. Policy Changes

Hum is policy ko time to time update kar sakte hain. Major changes ke liye:

• Website par notice display karenge
• Registered users ko email bhejenge
• “Last updated” date change karenge

14. Contact Us

Privacy related questions ya concerns ke liye:

Agar aap hamari response se satisfy nahi hain, toh aap Data Protection Board of India ke paas complaint file kar sakte hain.