Refund Policy

30-Day Money-Back Guarantee

We stand behind our service! If you're not completely satisfied with SiteWala within 30 days of your purchase, we'll refund 100% of your money—no questions asked. Tension free! 😊

1. Refund Eligibility

You are eligible for a full refund if:

• Your refund request is made within 30 days of your initial purchase
• You have an active subscription with SiteWala
• You provide a valid reason for the refund (optional)

2. Non-Refundable Items

The following are NOT eligible for refunds:

• Refund requests made after 30 days of purchase
• Custom development work or additional services purchased separately
• Refunds on annual plans after 30 days

3. How to Request a Refund

To request a refund, please:

1. Contact us at hellositewala@gmail.com or WhatsApp: +91 81789 02060
2. Include your order/subscription ID
3. Mention the reason for your refund request (optional but helpful)
4. Our team will process your refund within 5-7 business days

4. Refund Processing

Once we receive and approve your refund request:

• We will immediately cancel your subscription
• Your website will remain accessible for 7 days after cancellation
• Refunds will be processed to your original payment method within 5-7 business days
• Your bank may take an additional 1-2 business days to reflect the refund

5. Partial Refunds

If you've been using SiteWala for part of the billing period and then request a refund:

• For refunds within 30 days: You receive a full refund
• For refunds after 30 days: Please contact us to discuss pro-rated options

6. Annual Subscriptions

For annual subscriptions, the 30-day money-back guarantee applies. If you request a refund within 30 days of your annual subscription, you will receive a full refund. Refund requests after 30 days will be considered on a case-by-case basis.

7. Disputes and Chargebacks

If you initiate a chargeback with your bank or credit card company instead of requesting a refund through us, we may dispute the chargeback. Please reach out to us first—we want to make things right! 💙

8. Contact Us

Have questions about our refund policy? We're here to help!

📧 hellositewala@gmail.com
📞 +91 81789 02060
💬 WhatsApp: +91 81789 02060